MOST RECENTLY ASKED QUESTIONS:

WHEN CAN I EXPECT DELIVERY?

The next day,* with orders placed before 1pm (UK Mainland delivery)

Orders are dispatched from our warehouse Monday to Friday, orders placed on the weekend will be dispatched the following Monday for delivery on Tuesday. Any special orders, severe weather or stock levels may result in next day not being possible, but this will be advised at point of purchase (or on following Monday if order is placed at the weekend)**

Orders delivered to Highlands, Islands and Isle of Man will take 2-3 working days.

*If paying by PayPal, eCheque delivery may take a little longer, this will be dependant on when the payment clears.

**All delivery lead times stated, are subject to stock availability at our Northampton Warehouse.

We work with a number of different couriers who provide different levels of service. Below is an overview of the service our couriers provide dependant on your order:

UK Mainland Delivery
Item Type	Courier	Sub Courier	Notification
Small Products (e.g: Tools & Accessories)	DPD	DPD	Text confirming 1 hour delivery slot *If mobile number is provided
Overlength Products (e.g: Poles, Pole Sets)	CSM	UPS, DHL, Parcelforce or CSM	No notification: By end of day delivery
Smaller Machines (e.g: skyVac™ Atom, skyVac™ 27)	DPD	DPD	Text confirming 1 hour delivery slot *If mobile number is provided
Larger Machines (e.g: skyVac™ Industrial 85, Internal 78, Slipstream systems)	Freightroute or BSI	Freightroute or BSI	Courier will call phone number provided 1 hour before delivery

Highlands, Islands & Isle of Man
Item Type	Courier	Sub Courier	Notification
Small Products	CSM	UPS, DHL, Parcelforce or CSM	No notification: By end of day delivery
Overlength Products	CSM	UPS, DHL, Parcelforce or CSM	No notification: By end of day delivery
Smaller Machines	CSM	UPS, DHL, Parcelforce or CSM	No notification: By end of day delivery
Larger Machines	Freightroute or BSI	Freightroute or BSI	The courier will contact you to book the delivery day (Particular times are not guaranteed and may result in extra charge if requested)

HOW MUCH IS DELIVERY?

Free standard UK delivery when you spend £50 (ex Vat) and over, £2.50+ VAT delivery will be charged for orders under £50 Ex VAT (mainland UK).

(Price on application for Northern Ireland and the Channel Islands). For spare parts a small delivery charge is added
WHERE IS SPINACLEAN LOCATED?

We are centrally located in Northampton, just 5 minutes off of junction 15 on the M1 motorway
RETURNS POLICY

We’re so confident in all of our products, that If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it.

SKYVAC QUESTIONS

What warranty do I get?

The system comes with 12 months manufacturers' warranty plus our full back up and support for as long as you need us.
How high can the SkyVac go?

You can put a maximum of eight poles together which reaches 40ft (12m) 4 Storeys high. This is the usually the highest you will need to reach and is the safest height to operate the poles at.
Can I add extra poles at a later date?

Yes, you can. If you purchased a six-pole package and needed another two poles that would be no problem, don’t forget the system goes to a maximum height of eight poles
What comes with the SkyVac package?

Everything you need to start gutter cleaning. You get the SkyVac itself, the suction poles, all the end tools, a carry bag and six metres of suction hose. Simply plug in and play
What size generator do I need for my SkyVac?

For the Atom: 2.7Kva
For the SkyVac Commercial: 3.4Kva
For the SkyVac Industrial (240v & 110v): 5Kva.

(For reference the 110v version is fitted with a large 32amp yellow plug)
Is SkyVac available in 110v?

Yes, the SkyVac Industrial only is available as a 110v version, it comes with the large yellow 32amp plug
How much can I charge for gutter cleaning?

A 3-Bed Semi typically £60 - £70 with SkyVac
A 4 Bed-Dethatched typically £75 - £90
How long does it take to clean gutters with a SkyVac?

A 3-Bed Semi ¾ hour for a hard clean for an easier clean ½ hour. A 4 Bed Detached 1 hour for a hard clean ¾ hour for a easier clean

SkyCam/SkyPole Questions

Is your Inspection Camera (SkyCam) recordable?

Yes, SkyCam comes with a 16GB Micro SD Card so you can capture images and video footage. This is then downloadable onto your PC with the USB Cable supplied. Great for sharing with your client.
How do you charge the SkyCam system up?

SkyCam comes with a mains charger and a twin spur so you can charge both the camera and monitor simultaneously. It also comes with an in-car charger.
How high can the SkyPole go to?

We do three lengths of SkyPole, a 24ft (7.5m) 2 Storeys high, 34ft (10.5m) 3 Storeys high and a 44ft (13.5m) 4 Storeys high

Slip Stream Pro Questions

What warranty do I get?

All Slip Stream Pro’s come with 12 months full manufacturers' warranty plus our full back up and support for as long as you need us.
What PSI do I need?

Most people think the higher the PSI or Bar pressure the more powerful the pressure washer is. This is not true. The true power of the pressure for paving cleaning is determined by the litres per minute. The pressure washer shifts e.g a pressure washer that shifts 15Lpm is more efficient than a machine shifting 12Lpm. Every litre of water moved is a kilo of cleaning impact. Contact our office and we will pair you up with your perfect pressure washer based on your cleaning requirements
Can you take a direct feed from a tap to feed the pressure washer?

It all depends on the pressure washer. Generally up to 12Lpm you can. Anything above that is best to fill up a wheelie bin and let the machine suck water from there. That way the machine will always get the water it needs to perform to its full potential
What is a Turbo Upgrade?

The Turbo Lance is great for cleaning up to edges, patio steps, and dwarf walls. As the water exits the nozzle it rotates to create a four-inch cone shape for bullet sharp cleaning. The upgrade also comes with an extra 10 metres of power hose and a connector
How much can I charge for cleaning paving?

For small areas you could consider a minimum charge. For areas bigger than 70 square metres a square metre can apply. Block Paving £2.50 sqm (200 – 250 sqm per day) Paving slabs/Tarmac/Floated Concrete £2.00 sqm (300 – 350 sqm per day)
How does the surface cleaner work?

The rotary arm underneath rotates 2000 times a minute. It cuts through the dirt on top of the surface, slices through the moss and because of the novel design, keeps all the mess on the floor and not all over the surrounding areas
How do I get the machine into the back of my van?

We sell Telescopic Ramps for wheeling the machine up and into the back of your van

Slip Stream Pro Questions

Can I purchase a surface cleaner to connect up to my pressure washer?

Yes, your machine will need to have a minimum flow rate of 9 litres per minute. All we need to know is how many litres of water per minute your machine shifts so we can pair you up with the perfect surface cleaner. More importantly what connections your machine has, our surface cleaners come fitted with 22mm male connections so if your power hose is 22mm female, then perfect. If not, if you send us a picture of the end of your power hose, usually we can fit the surface cleaner with the connection you require

Stream a Clean Systems

How high can your water fed poles reach?

With the introduction of our new SkyVac Reach poles we can get you up to 65ft
How high can your water fed poles reach?

If you were to clean with tap water without drying the windows off you would be left with unsightly white streaking. Pure water cleans windows to a streak clean finish with no need to dry them off
Do I need to use pure water on UPVC?

No, a mixture of tap water and detergent is fine on UPVC
Do I need different brushes to clean windows and UPVC?

Yes, a flocked brush for UPVC and a slightly softer brush for window cleaning
How long does the resin last?

Depends if you live in a hard or soft water area. As a rough guide a hard water area approximately 100 - 120 average sized houses. A semi soft area approximately 150 – 180 average sized houses. Soft water areas approximately 250 average sized houses

Gum Ranger Freestyle

How does it work?

In the back pack there is a chewing gum removal solution this is pumped into the lance where there is a series of heating coils which heats the solution up to 90Degrees C. Then all you do is put the end of the lance onto the piece of gum which melts the gum and dissolves it into a powder for you to simply sweep away.
How much gum removal solution will I need for a day’s work?

For the gas version you will need a ‘Service Box’ which contains 8 litres of chewing gum removal solution 4 gas canisters and 4 nozzles. These consumables will last for 8 hours - enough for a day’s work
How long do the batteries last on the battery powered version?

The batteries last for 50 minutes. However, if you purchase a second battery you can then charge one battery while the other one is working as the charge time is only 50 minutes. This means the Gum Ranger Freestyle can run for 24 hours
How much gum can I remove in a day?

Approximately 3000 pieces. Each piece takes between 4 – 6 seconds to remove