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We always go the extra mile to deliver great customer service and are incredibly proud of our 5 star Feefo service rating. From advice on how to access a difficult gutter, clean a challenging patio, through to sending out a replacement part; our dedicated team are always on hand, to offer help, advice and support.
Here at Spinaclean, we're so confident in our products and services, that we offer a "Shop with Confidence" guarantee across all purchases. This includes a no quibble 30 day money back guarantee, on all of our products, as well as an 18 month extended Manufacturer's warranty with purchases made on Spinaclean.com, on all of our skyVac® vacuums and SlipStream pressure washers, for complete piece of mind.
Spinaclean warrants its products against defects in materials and workmanship for a 12-month period* from the date of purchase from Spinaclean. The warranty is non-transferable and remains between Spinaclean and the initial customer. This warranty is void if the product is misused, altered, tampered with or is used in a manner that is inconsistent with Spinaclean’s written recommendations, specifications and/or instructions, or fails to perform due to normal wear and tear. Spinaclean is not liable for special, indirect, incidental, consequential or other damages including, but not limited to, loss, damage, personal injury, or any other expense directly or indirectly arising from the use of or inability to use its products either separately or in combination with other products. Spinaclean undertake to initially replace the defective product or alternatively credit the account with the original purchase price. All allegedly defective Spinaclean products must be returned prepaid transportation to Spinaclean, together with information describing the product's use and performance.
FILTER USE: Filters play a crucial role in protecting your system from damage caused by dust particles. Filters must ALWAYS be used in dry and dusty conditions. If during inspection, motors are deemed to have dust contamination, then they will not be covered under warranty. We recommend keeping the filter in at all times.
The 12 month warranty does not relate to consumables, such as filters.